Shipping & Returns
Digi Rain supplies solar, electrical and security products to Australian customers and trade buyers. Available delivery methods and charges depend on the product, parcel size, destination and carrier.
Delivery
- Parcel-eligible items may be sent through Australia Post or another suitable parcel carrier.
- Large, fragile or palletised items, including panels and some equipment, may require a freight service.
- Battery products require a carrier and handling method suitable for the specific product.
Any delivery charge and available delivery option will be confirmed at checkout or in a written quote before the order is accepted. Delivery estimates are provided by the carrier and are not guaranteed unless expressly stated in writing.
Tracking
Tracking details are provided after dispatch when the selected carrier supplies them. Use the Track Order page for Australia Post parcels or follow the carrier link in your dispatch notice.
Returns and consumer guarantees
Contact Digi Rain before returning an item and include your order number, product code and a description of the issue. Please wait for return instructions before sending goods. Australian Consumer Law rights and remedies are not limited by this page. Change-of-mind returns are not guaranteed unless Digi Rain confirms them in writing.
For damaged, incorrect or faulty goods, contact us as soon as practical and keep the packaging and delivery details while the issue is assessed. Contact Digi Rain.